Custom Order

To request a custom gemstone or any product that may not be listed on our online store, please follow the steps below:

1. Email your gemstone requirements to us:

2. Please remember to include:

  • Name of the Gemstone you are looking for
  • Weight of the Gemstone you are looking for
  • Quality of the Gemstone you are looking for, especially the colour and clarity
  • Your budget

3. On receiving your requirement:

  • We will confirm if we can or cannot procure the gemstone matching your needs.
  • We will inform you of the small deposit that is required before we start.
  • The deposit is adjusted towards your final payment.
  • However, the deposit is not refundable if you cancel or withdraw your order after we have started the work for you.

4. On receiving your deposit, we start contacting our international network for the best possible quality and price to match your needs. It typically takes 24-72 hours to confirm the availability of the gemstone.

5. Our availability confirmation will give you full details of the gemstone, photos of the gemstone; and the final price including postage/delivery, insurance and certification costs.

6. On your approval, we then send you the final invoice (less the deposit you have paid) for payment.

7. On receiving your payment, we process your order (including certification), and deliver the gemstone to you within 4-6 weeks of receiving the payment.